ArcadeChamps.com Refund and Returns Policy
Overview
Our refund policy is designed for purchases of digital items, such as virtual currency (e.g., “Gold Coins”), game passes, and subscriptions on ArcadeChamps.com. As these items are delivered digitally and intended for immediate use, we typically do not offer refunds once purchases are completed.
However, we are committed to ensuring a positive experience for all users. If you encounter technical issues or have concerns regarding your purchase, please contact us at support@arcadechamps.com, and we will work with you to resolve the issue.
Refund Eligibility for Digital Items
Refunds for digital items are limited and granted only under certain circumstances, such as:
- A confirmed error in the purchase transaction (e.g., duplicate charges).
- Technical issues that prevent you from accessing purchased content, which cannot be resolved through customer support.
To request a refund, please contact us within 14 days of your purchase at support@arcadechamps.com with your purchase details, including the date of purchase, payment method, and any relevant screenshots.
Non-Refundable Purchases:
- Virtual Currency (Gold Coins): Once purchased and credited to your account, virtual currency is non-refundable.
- Game Passes and Subscriptions: Refunds are generally not available for game passes or subscription services, especially after usage has begun.
Processing of Refunds
Once a refund request is received and reviewed, we will notify you of our decision via email. If approved, a credit will be applied to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank.
If you still have not received your refund, please contact us at support@arcadechamps.com.
Sale Items and Promotions
Only regular-priced items may be refunded in accordance with this policy. Items purchased during sales, promotions, or as part of a discounted bundle are non-refundable.
Exchanges
As our products are digital, exchanges are not applicable. However, if you experience an issue with defective or inaccessible content, please contact us at support@arcadechamps.com, and we will work with you to resolve the issue.
Gifts and Promotional Credits
Per our standard policy, refunds for purchases made as gifts or through promotional credits will be applied to the original purchaser’s account or credit card.
Need Help?
For questions or assistance with refunds, please get in touch with us at support@arcadechamps.com.
Last Updated: November 11, 2024